Privacy Policy

Prime Tree Services is committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

We may collect personal information such as your name, phone number, email address, property address, job details, photos of work sites, payment and invoicing information, and any other details you voluntarily provide when contacting us, requesting a quote, or booking a service.

Personal information is collected when you contact us by phone, email, our website, social media platforms, or when you engage our services. We may also collect limited technical information when you visit our website, such as cookies or analytics data, to help improve functionality and user experience.

We use your personal information to provide tree removal, stump grinding, and related services, to prepare quotes and invoices, to communicate with you about bookings or enquiries, to improve our services, and to meet legal and regulatory obligations. We do not use your personal information for purposes unrelated to our services without your consent.

Your personal information may be disclosed to contractors or service providers assisting with your job, professional advisers such as accountants or IT providers, or government authorities where required by law. We do not sell, rent, or trade your personal information to third parties.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and access is limited to authorised personnel only.

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date. Requests can be made using the contact details below.

Our website may use cookies and third-party analytics tools, such as Google Analytics, to help us understand how visitors use our site and to improve performance. These tools generally collect anonymous information and do not identify individual users.

If you believe we have breached your privacy, please contact us so we can attempt to resolve the issue promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time, and the most current version will be available on our website.

For privacy enquiries or requests, please contact Prime Tree Services at 0422 658 904